Contact Us
Contact BONVIRO
Questions about products, order status, shipping, returns, or lens care? Our support team is here to help.
Email support
Please include your order number and the email used at checkout. We normally reply within 1–2 business days, Monday through Friday. Response times may be longer during major holidays or promotional periods.
To help us resolve your request faster
- Order questions: include your order number.
- Damaged or incorrect items: include clear photos of the product and packaging.
- Product questions: include the product name, color, and prescription power if applicable.
Important lens-care note
If you experience pain, redness, blurred vision, or persistent discomfort, remove the lenses and consult a qualified eye-care professional. Customer support cannot provide medical diagnosis or replace a professional fitting.
For shipping and return details, please review our Shipping Policy and Return & Refund Policy.