Return & Refund Policy
Return & Refund Policy
Last updated: August 3, 2026
30-day request window
You may request a return within 30 days after delivery, based on the carrier tracking record.
Eligibility
To be eligible, the item must be unopened, unused, in its original packaging and in resalable condition, with the product seal intact. Please inspect the order before opening any lens package.
For hygiene and safety, opened, worn or used contact lenses cannot be returned unless the item is defective, damaged in transit or supplied incorrectly.
Damaged, defective or incorrect items
Contact us within 7 days after delivery and provide your order number plus clear photos or video of the product, packaging and shipping label. After verification, we will offer an appropriate replacement or refund at no additional product cost.
How to request a return
- Submit a request through our Contact Us page with your order number and reason for return.
- Wait for approval and the return address. Do not send a return without authorization.
- Pack the item securely and use a trackable shipping service.
- Send us the carrier name and tracking number.
Return shipping
If the return results from our verified error, such as a wrong, damaged or defective item, BONVIRO will cover reasonable return shipping. For change-of-mind, color preference, style preference or customer-selected power/parameters, return shipping is the customer's responsibility. We do not charge a restocking fee.
Refund timing
Returned items are normally inspected within 2 business days after arrival. Approved refunds are issued within 5 business days to the original payment method. Your bank or card issuer may require additional processing time.
Exchanges and cancellations
Exchanges are subject to stock availability and the same eligibility rules. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once fulfillment has started or the order has shipped.
Non-returnable cases
- Requests submitted after the 30-day window.
- Opened, worn, used, altered or tampered products, except verified defects or fulfillment errors.
- Items that do not match the original order or lack original packaging.
- Final-sale items clearly identified as non-returnable before purchase, except where consumer law requires otherwise.
Contact
Start a request through our Contact Us page. Include your order number so we can assist you efficiently.